The Structure of This Privacy Notice
This Privacy Notice is organised into sections that apply to different people who interact with AlphaSense, Inc. and its affiliates (“AlphaSense”, “we”, “us”, or “our”). You should read the Introduction and General Information Section, and the Sections that are relevant to you:
- Section A – Introduction and General Information (applies to everyone)
- Section B – Public Website Visitors
- Section C – Customers and Prospective Customers
- Section D – Experts and Candidate Experts
- Section E – Your Rights, Complaints, and Other Information (applies to everyone)
Section A: Introduction and General Information
This Section applies to all individuals whose personal data AlphaSense processes.
A1. About This Privacy Notice
This Privacy Notice is published by AlphaSense. It explains how we collect, use, disclose, retain, and otherwise process personal data relating to individuals who interact with us, including visitors to our public websites, current and prospective customers and users of our services, experts and candidate experts participating in our expert network, event attendees, business contacts, and other individuals whose personal data we process in connection with our business operations. This Privacy Notice also explains the rights available to individuals under applicable data protection and privacy laws and how those rights may be exercised.
Where AlphaSense provides services to customers, the processing of personal data in connection with those services may also be governed by the applicable customer agreement, data processing agreement, or other contractual documentation. In the event of a conflict between this Privacy Notice and such customer-specific documentation regarding the processing of personal data in connection with the relevant services, the customer-specific documentation shall prevail to the extent of the conflict.
In some circumstances, AlphaSense may collect personal data from publicly available sources, third-party providers, business partners, customers, employers, or other lawful sources, and not directly from the individual concerned.
If you have any questions about this Privacy Notice or our data practices, please contact us at: dataprivacyteam@alpha-sense.com.
AlphaSense, Inc.
441 Ninth Ave, 4th Floor, New York, NY 10001, United States
A2. About AlphaSense
AlphaSense, Inc., headquartered in New York, is a market intelligence and search platform services provider with offices and operations around the world. For the purposes of applicable data protection laws, AlphaSense is generally the controller of the personal data described in this Privacy Notice, including personal data relating to visitors to its public websites, current and prospective customers, users of its services, experts and candidate experts, event attendees, business contacts, and other individuals whose personal data AlphaSense processes in connection with its business activities.
Depending on your location, relationship with AlphaSense, and the AlphaSense services involved, certain AlphaSense affiliates may also act as controllers for specific processing activities.
In some circumstances, AlphaSense processes personal data on behalf of its customers in connection with the provision of its services. In those circumstances, AlphaSense acts as a processor or service provider, and the relevant customer remains the controller of such personal data.
AlphaSense may also process personal data as an independent controller for its own legitimate business purposes, including account administration, billing, customer and expert relationship management, recruitment and management of experts, event administration, marketing activities, fraud prevention, information security, compliance screening, legal and regulatory compliance, enforcement of contractual rights, corporate governance, business operations, and the development, maintenance, and improvement of its services.
For individuals located in the European Economic Area and United Kingdom, AlphaSense, Inc. has appointed the required representatives that may be contacted here: dataprivacyteam@alpha-sense.com.
A3. Legal Bases for Processing
Depending on your relationship with AlphaSense, the nature of the processing activity, and your location, we rely on one or more of the following legal bases when processing personal data. For example, we may process personal data to provide our services, administer our websites, manage customer and expert relationships, facilitate consultations, conduct marketing activities, comply with legal obligations, maintain security, prevent fraud, and operate our business. We rely on one or more of the following legal bases:
- Performance of a contract, including where processing is necessary to provide requested services, administer accounts, facilitate expert engagements, process payments, or otherwise fulfil our contractual obligations
- Our legitimate interests, including operating and improving our websites, services, and expert network; maintaining security; preventing fraud; conducting business development and marketing activities; managing customer and expert relationships; and protecting our legal rights, provided such interests are not overridden by your rights and freedoms
- Compliance with a legal obligation, including obligations relating to tax, accounting, sanctions, anti-corruption, anti-money laundering, regulatory compliance, litigation, law enforcement requests, and recordkeeping requirements
- Protection of vital interests, where necessary to protect the life, health, safety, or security of an individual or another person
- Your consent, where required by applicable law, including in relation to certain marketing activities, cookies and similar technologies, biometric processing, recordings, or other processing activities for which consent is required
A4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal and regulatory obligations, resolve disputes, and enforce agreements. Different categories of personal data may be retained for different periods. Retention periods are determined based on the nature of the data, the purposes for which it was collected, legal and regulatory obligations, contractual commitments, dispute resolution requirements, and legitimate business needs.
A5. International Transfers
AlphaSense is a global company with personnel, affiliates, service providers, and operations located in multiple countries. As a result, personal data may be collected, accessed, stored, transferred, or otherwise processed in countries other than the country in which it was originally collected, including countries that may have different data protection laws.
Where required by applicable law, AlphaSense implements appropriate safeguards designed to protect personal data transferred across international borders. Depending on the circumstances and the applicable legal requirements, such safeguards may include:
- An adequacy decision issued by the European Commission or UK government
- Standard Contractual Clauses approved by the European Commission, together with the UK International Data Transfer Addendum where required, and the Swiss law amendments or adaptations recognised under the Swiss Federal Act on Data Protection (FADP), where applicable
- Other legally recognised transfer mechanisms
- A specific derogation permitted under applicable data protection law
A6. Security
AlphaSense implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Restricting physical and system access to authorised personnel only
- Maintaining up-to-date security technologies
- Storing data on secure servers and reputable cloud infrastructure
- Regular security and data protection training for staff
- Requiring third-party processors to implement equivalent security measures
No method of transmission over the internet is completely secure. While we apply appropriate safeguards, we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.
Section B: Public Website Visitors
This Section applies to individuals who visit AlphaSense’s public websites, including www.alpha-sense.com and its subdomains.
B1. Information We Collect Automatically
When you access our public websites, we automatically collect certain technical and usage information, including:
- IP address and approximate location derived from it
- Browser type, version, and plug-ins
- Operating system and device identifiers
- Pages viewed, time spent, links clicked, and referring URLs
- Time zone settings
You may browse certain areas of our public websites without directly providing identifying information. However, the above data is collected automatically through cookies and similar technologies.
B2. Information You Provide
For certain public website features, such as requesting a service trial, subscribing to updates, or completing a contact form, we may ask you to provide:
- Name and contact details (email address, phone number, postal address)
- Professional and employment information (employer, job title, industry)
- Marketing preferences
You may choose not to provide certain information, but this may limit your ability to access specific features or services.
B3. How We Use This Information
We use public websites visitor data to:
- Administer and maintain our websites
- Improve website functionality and user experience
- Respond to enquiries and service requests
- Provide marketing communications in accordance with your preferences
- Measure advertising effectiveness and deliver relevant advertising
- Maintain website security and prevent fraud
- Conduct internal research, testing, and statistical analysis
B4. Cookies
Our public websites use cookies and similar technologies, including pixels, tags, web beacons, local storage technologies, and other tracking technologies, to operate our websites, improve user experience, analyse usage, personalise content, and support our marketing activities. Depending on the applicable website and your location, we may use:
- Strictly necessary technologies — required for the operation, security, and functionality of our websites
- Analytics and performance technologies — to understand how visitors interact with our websites, measure performance, and improve functionality
- Functional technologies — to remember preferences, settings, and choices and enhance your experience
- Advertising and targeting technologies — to deliver relevant content and advertising, measure the effectiveness of marketing campaigns, and better understand user interests
Where required by applicable law, we obtain your consent before placing or using non-essential cookies or similar technologies. You may manage your preferences at any time through our cookie preference centre or by using the “Change Cookie Preferences” link available on our public websites.
In certain circumstances, we may disclose information collected through cookies and similar technologies to advertising, analytics, social media, and other technology partners. Depending on the applicable law, such disclosures may constitute a “sale”, “sharing”, or use of personal data for targeted or cross-context behavioural advertising purposes.
Where required by applicable law, we recognise and process browser-based privacy preference signals, including Global Privacy Control (GPC) signals, as requests to opt out of certain forms of cookie-based processing, targeted advertising, or personal data sharing.
Further information regarding our use of cookies and similar technologies, including how to manage your preferences, is available in our Cookie Policy.
B5. Third-Party Websites and Services
Our public websites may contain links to third-party websites, applications, or services that are not operated by AlphaSense. We are not responsible for the privacy practices, content, or security of such third parties. We encourage you to review the privacy notices, privacy policies and terms of any third-party website or service before providing personal data or using such website or service.
Section C: Customers and Prospective Customers
This Section applies to individuals who are customers of AlphaSense, users of our platform or services, or who have enquired about our services.
C1. Personal Data We Collect
The categories of personal data we collect depend on your relationship with AlphaSense and the services you use or enquire about.
For prospective customers and business contacts, we may collect:
- Identification and contact information (such as name, business email address, telephone number, employer, and job title)
- Professional and business-related information (such as industry, role, areas of interest, and organisation details)
- Communications, correspondence, meeting notes, event participation information, and marketing preferences
- Information relating to demonstrations, evaluations, proof-of-concept engagements, or trial services where applicable
For customers and authorised users of our services, we may additionally collect:
- Account credentials, account administration information, and subscription information
- Transaction, payment, billing, and contractual information
- Device, technical, usage, and log information relating to the use of our services
- Audio, video, transcript, consultation-related, and collaboration information where such functionality is used
- Information contained within integrated systems, connected applications, or customer-configured data sources
- Identity verification information, where applicable
- Any other information you choose to provide to us.
C2. Sources of Personal Data
We may collect personal data about prospective customers directly from them, from their employers, through participation in events, demonstrations, evaluations, marketing activities, publicly available sources, professional networking platforms, and trusted third-party business information providers.
We may collect personal data about customers and users directly from them, from their employers, through account registration and administration, through their use of our services, through integrated systems connected to our services, and from other sources described in this Privacy Notice.
We combine information from these sources and use it for the purposes described in this Privacy Notice.
C3. How We Use Personal Data
We use personal data relating to prospective customers and business contacts to:
- Respond to enquiries and requests for information
- Arrange demonstrations, evaluations, proof-of-concept engagements, and trial services
- Communicate regarding our services
- Manage events, webinars, and other business development activities
- Provide marketing communications in accordance with your preferences
- Maintain and develop our business relationships
We use personal data relating to customers and authorised users of our services to:
- Create and manage user accounts
- Provide, support, and administer our services
- Respond to customer service enquiries and support requests
- Process billing and manage our business relationship with customers
- Maintain, secure, and improve our services
- Develop new features, functionality, and service offerings
- Conduct analytics, testing, troubleshooting, and performance monitoring
- Run promotions, surveys, and other service-related initiatives
- Maintain the security, integrity, and availability of our systems
C4. Artificial Intelligence and Service Functionality Third-Party Integrations
We use automated tools, including artificial intelligence and machine learning technologies, to process personal data (including transcripts, content, and information made available through integrated systems) to provide, maintain, and improve our services, including enhancing search capabilities, generating insights, automating workflows, and improving user experience.
We do not use customer personal data, customer-provided content, or personal data processed on behalf of customers to train generally available generative artificial intelligence models or large language models, except where expressly agreed with the customer.
Where our AI-enabled or agentic features execute tasks or generate outputs on your behalf, such processing is carried out under your instruction and does not constitute solely automated decision-making producing legal or similarly significant effects within the meaning of applicable data protection law. You remain responsible for determining whether and how any AI-generated output is used or acted upon.
We may retain project history, prompts, interactions, and session context generated through your use of AI-assisted features to provide continuity and functionality across sessions.
We do not engage in solely automated decision-making that produces legal or similarly significant effects on individuals unless permitted by applicable law and subject to appropriate safeguards.
C5. Third-Party Integrations
AlphaSense may integrate with third-party platforms, systems, applications, and business tools to enhance the functionality of services. In doing so, we may process personal data contained within connected systems, data sources, or applications as necessary to provide, support, secure, and improve our services. We do not use data obtained through such integrations to develop, improve, or train generally available generative artificial intelligence models or machine learning models on customer data or inputs. Customers retain the ability to manage or remove their data, where permitted within the platform.
C6. How We Share Personal Data
We may share personal data with:
- Other companies within the AlphaSense group for operational, administrative, compliance, security, and reporting purposes
- Business partners, suppliers, contractors, and service providers engaged to support or deliver our services (a list of principal providers is available here).
- Analytics, search, cloud, communications, security, identity verification, payment processing, and other technology providers supporting our business operations
We may also disclose personal data:
- Where required by applicable law, regulation, legal process, or governmental request
- To establish, exercise, or defend legal claims
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or other corporate transaction
- To protect the rights, property, security, or safety of AlphaSense, our customers, users, experts, business partners, or others
- Where you have provided your consent or otherwise directed us to do so
All third-party service providers are required to implement appropriate security measures and process personal data in accordance with applicable contractual and legal requirements. Certain third-party service providers may process personal data outside the country in which it was originally collected. Such transfers are subject to the safeguards described in Section A5.
Section D: Experts
This Section applies to individuals who participate in AlphaSense’s expert network, including those who have been identified as potential experts or have engaged in consultations through our platform. Participation in the expert network is limited to individuals aged eighteen (18) or over.
D1. Personal Data We Collect
We may collect and process the following personal data about experts:
- Name, contact details (email address, phone number, postal address)
- Professional and employment history (current and former employers, job titles, areas of expertise, professional biography)
- Account credentials
- Audio and video recordings, transcripts, and related metadata (such as call duration and participant information) from expert consultations
- Identity verification information
- Payment and financial information, where applicable
D2. Sources of Personal Data
We may collect expert personal data from:
- You directly, through registration or participation in consultations
- Publicly available sources, such as professional networking platforms, employer websites, conference speaker biographies, regulatory filings, published articles, professional association memberships, and other publicly available professional information.
- Third-party data providers and compliance screening providers
D3. How We Use Personal Data
We use personal data about experts to:
- Identify experts and match them with relevant customer engagements
- Facilitate and administer consultations
- Share professional and biographical information with customers in connection with proposed or completed engagements
- Record and transcribe expert consultations where required to provide our services. Where required by applicable law, we will obtain consent or provide appropriate notice before recording or transcribing communications
- Make recordings or transcripts of consultations available to licensed customers through our platform
- Process payments for services provided
- Provide marketing communications in accordance with your preferences
- Manage and improve our expert network
Recordings, transcripts, summaries, consultation notes, and related metadata may be retained for as long as necessary to provide services to customers, maintain platform functionality, comply with legal obligations, resolve disputes, enforce contractual rights, and support legitimate business operations.
D4. Identity Verification and Compliance Screening
We may verify the identity of experts using a third-party provider in order to maintain the integrity and security of our platform. This process may involve:
- Collection and processing of government-issued identification documents
- Biometric information, including facial recognition technology, used solely for identity verification and fraud prevention purposes
Biometric information collected for identity verification purposes is used solely for identity verification, fraud prevention, security, compliance, and audit purposes. It is not used for marketing, profiling, behavioural analysis, service development, or training artificial intelligence models. It is retained only for as long as necessary to complete the verification process and comply with legal obligations.
We may also conduct compliance-related screening in connection with onboarding and maintaining our expert network. This may include reviewing information from publicly available sources or third-party providers to verify identities, assess potential conflicts, and ensure compliance with applicable laws and our internal policies.
Where required by applicable law, we will obtain your consent for the processing of biometric information. This processing is otherwise carried out based on our legitimate interests in preventing fraud, ensuring the accuracy of expert identities, and protecting our customers and services.
D5. How We Share Personal Data
In connection with providing our services, we may share expert personal data with our customers. This may include:
- Professional and biographical information
- Information about an expert’s participation in consultations
- Recordings or transcripts of expert interactions made available through our platform to licensed customers
Such sharing occurs in accordance with our contractual arrangements with customers and applicable law. Customers are contractually required to handle expert personal data in accordance with applicable data protection requirements.
We may also share expert personal data with other categories of recipients as described in Section C5 where applicable.
Customers may retain recordings, transcripts, summaries, notes, or outputs generated from expert consultations in accordance with their own legal obligations and contractual rights.
Section E: Your Rights, Complaints, and Other Information
This Section applies to all individuals whose personal data AlphaSense processes.
E1. Your Rights
Subject to applicable law, you may have the right to:
- Request information about whether and which personal data is processed by us
- Request access to your personal data
- Request that inaccurate or incomplete personal data be corrected
- Request deletion of personal data we no longer have a lawful basis to retain
- Request restriction of processing in certain circumstances
- Object to processing based on our legitimate interests or withdraw your consent where applicable
- Receive your personal data in a structured, commonly used, machine-readable format
- Obtain information about the source of personal data not collected directly from you
- Be informed about the existence of automated decision-making, including profiling
- Not be subject to decisions based solely on automated processing that produce legal or similarly significant effects, except as permitted by law
- Lodge a complaint with a supervisory authority
We will respond to all rights requests within the timeframes required under applicable law. To protect your privacy and security, we may take reasonable steps to verify your identity before fulfilling your request.
To exercise any of your rights, please contact us at dataprivacyteam@alpha-sense.com.
E2. Contact Us and Privacy Enquiries
If you have any questions about this Privacy Notice, wish to exercise your privacy rights, would like additional information about our processing of personal data, or have concerns regarding how we handle personal data, please contact us using any of the methods below:
To submit a complaint, please use our online complaints form at: https://forms.gle/VzvWhemTts3N5gGi7 or email dataprivacyteam@alpha-sense.com. You may also write to us at:
AlphaSense, Inc., 441 Ninth Ave, 4th Floor, New York, NY 10001, United States.
You may also contact us about anything else related to this Privacy Notice via email at the same email address or physical address set forth above.
We will acknowledge and respond to complaints within the timeframes required under applicable law.
If you are not satisfied with our response, or if we have not responded within a reasonable time, you have the right to escalate your complaint to a supervisory authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO) at www.ico.org.uk. In the European Union, you may contact your local Data Protection Authority. Individuals in other jurisdictions may contact the relevant privacy or data protection regulator responsible for overseeing personal data protection in their location.
E3. Additional Information for California Residents
This Section applies to California residents only. For purposes of this Section, “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”), but excludes information exempted from its scope.
California residents may have the right to:
- Access the categories and specific pieces of Personal Information we have collected, the categories of sources, the business purposes for collecting it, and the categories of third parties with whom we have shared it
- Delete Personal Information under certain circumstances
- Request correction of inaccurate Personal Information
- Opt out of the sale or sharing of Personal Information
- Limit the use and disclosure of sensitive Personal Information, where applicable
We do not sell Personal Information in the conventional sense. However, like many companies, we use advertising services that may constitute a “sale” or “sharing” under the CCPA’s broad statutory definitions.
You can opt out by adjusting your cookie preferences using the cookie settings available on our websites, or by contacting us at dataprivacyteam@alpha-sense.com.
We do not use or disclose Sensitive Personal Information for purposes other than those permitted by the CCPA and its implementing regulations.
We will not discriminate against you for exercising any of these rights. We will acknowledge receipt of requests within ten (10) business days and provide a substantive response within forty-five (45) calendar days (extendable to ninety (90) days with written notice).
Only you or an authorised agent may make a request relating to your Personal Information. We may require identity verification before responding.
E4. Children and Minors
Our websites, services, expert network, events, and business activities are generally intended for business professionals and are not directed to children. We do not knowingly collect personal data from individuals under the age of thirteen (13) in the United States, or below the applicable age of digital consent in their jurisdiction (generally between 13 and 16 years of age in the EEA and United Kingdom), except if permitted by applicable law and, where required, with appropriate parental or guardian consent. Participation in AlphaSense's expert network is limited to individuals who are at least eighteen (18) years of age.
In limited circumstances, individuals above the applicable age of digital consent but below the age of majority may interact with our websites, attend events, access certain content, or otherwise engage with AlphaSense, where permitted by law and, where required, with appropriate parental, guardian, educational institution, or organisational consent.
If we become aware that we have collected personal data from an individual in a manner that is inconsistent with this Section or applicable law, we will take reasonable steps to delete or otherwise address such information as required by law.
E5. Fees
You will not generally be required to pay a fee to exercise your privacy rights. Where permitted by applicable law, we may charge a reasonable fee to cover administrative costs if a request is manifestly unfounded, excessive, or repetitive. We will notify you in advance if a fee applies or if we are unable to comply with your request.
E6. Privacy Notice Updates
AlphaSense may update this Privacy Notice from time to time. When we do, we will revise the “Last Updated” date at the top of this Privacy Notice. If we make material changes, we will take reasonable steps to notify you, which may include posting a prominent notice on our public websites, providing in-service notifications, or contacting you directly, where appropriate or required. We encourage you to review this Privacy Notice periodically.
